Returns & Refunds

Mextech Technologies India Private Limited · Last updated: 28 October 2026

Every MEXTECH instrument undergoes quality checks and is inspected before it leaves our facilities. If something is wrong when it reaches you, and you need to return, exchange or get technical support, this policy explains the process.

Returns and refunds at a glance

Please note:

• All returns must be initiated by sending a return / exchange request to our customer service team at sales@mextechin.com or +91 96995 69056. Your return request must contain photos of the instrument, a video detailing the condition of the instrument, and a short message describing the problem you are facing. This must be approved by our team before you send the instrument back to us. Once the instrument is received, inspected and approved in our facility, we will process your refund.
• Any item sent to us without an approved return request will not qualify for a refund.

Returns and refunds

1. When you can return an item

You can request a return within 7 days of receiving your order if:

• the product has a manufacturing defect;
• we sent you the wrong item; or
• you have changed your mind, or ordered the wrong model.

For defects, wrong items and items damaged in transit, our team assesses your request and may cover the return shipping. This is decided case by case. For change-of-mind returns, you pay the return shipping, and we refund the full product price.

2. Condition of returned items

To qualify, the item must be:

• in the same condition in which you received it, with no damage from use or handling (change-of-mind returns must also be unused and not installed);
• complete with all accessories, manuals and documents supplied;
• in its original packaging;
• accompanied by the invoice or other proof of purchase.

3. Items that cannot be returned

• Accessories, such as test leads. These are never returnable.
• Items sent back without an approved return request by our team. All returns must be approved by Mextech’s customer support team to qualify for a refund.
• Items damaged after delivery by misuse, accidents, normal wear and tear or incorrect connection.
• Items damaged due to electrical surge, misuse, or burnt ICs/PCBs.

If you are unsure whether your item can be returned, get in touch with our team.

4. Check your order on delivery

Please inspect your order as soon as it arrives. If the item is defective or damaged, or is not what you ordered, contact us within 48 hours with your order number and photos or a short video of the problem. The sooner we hear from you, the sooner we can fix it.

5. How to return an item

1. Request a return. Email sales@mextechin.com or WhatsApp +91 96995 69056 with your order number and the reason for the return.
2. Wait for approval. We review your request and, if it is approved, send you packing instructions and tell you whether we will cover the return shipping.
3. Send the item to our sales office: Shop No. 24, 1st Floor, Bhangwadi Shopping Arcade, Kalbadevi Road, Mumbai 400002, Maharashtra.

Please do not send anything back before your return is approved. We cannot accept parcels that arrive without an approved return request.

6. Refunds

When your return reaches us, we inspect it and let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 days of approval. Your bank or card provider may take a few more days to show the credit.

If 10 days have passed since we approved your refund and you have not received it, please email sales@mextechin.com.

7. Exchanges

We do not exchange items directly. To get a different item, return the original as described above and, once the return is approved, place a new order for the item you want. Delivery of the new order is free.

General

8. Changes to this policy

We may update this policy from time to time. The version on our website on the date of your purchase applies to your order. We will announce significant changes through our official channels.

9. Your legal rights

This policy does not limit your rights under the Consumer Protection Act, 2019, or any other applicable law.

10. Contact us

By buying a MEXTECH product, you agree to the terms of this policy.